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Frequently Asked Questions

Here are some of the questions our team get asked frequently. If you can't find the answer you're looking for, please contact us.

Where do I get a copy of the school calendar from?

You can view our calendar here, or you can request a copy from the office.

Where can I find the school menu?

You can view the menu here, or you can request a copy from the office.

When is the road closure on Glen Road in operation?

Morning : 8.15- 9.15
Afternoon: 2.45- 3.45

How do I change my address/contact telephone number etc?

You will need to collect a change of details form from the office and sign the change, this will then get updated on the system. 

How do I get my child/ren in After School Care?

You would need to email wraparoundcareneps@merciatrust.co.uk

What are the timings and costs of After School Care?

£2.50 until 4:15pm
£5 until 5pm
£7.50 until 6pm

How do I get my child in After School Activities? And what time are they?

The after school activities run until 4.15pm and can be booked via ParentPay.

How do I contact my child's class teacher?

Please message them on Class Dojo.

How do I request term time leave?

Please see a member of the office staff who will take some details and pass them on to a senior member of staff who will then call you.

How do I order school uniform?

Find out more about uniform and ordering here.

What are the school gates opening and closing times?

Morning 8.30am to 8.45am 
Afternoon 3.00 to 3.15pm

What do I do if my child is late to school?

Ring the buzzer on the school gate, then enter the office and sign your child in via a member of office staff.

What should I do if my child is poorly? How do I report their absence?

Please call the school on 0114 255 0926 and leave a message on the automated absence line before 8.30am, or alternatively call the school office from 8am and speak to a member of staff. 

What should I do if I will be late at the end of the day to collect my child?

Call school immediately and speak to a member of staff. Please inform the school if you are sending someone else to collect your child. 

What are the year group lunch times?

Reception 11.30 - 12.15
Year 1 12.00 - 12.45
Year 2 12.00 - 12.50
Year 3 11.40 - 12.30
Year 4 11.40 - 12.30
Year 5 12.30 - 1.15
Year 6 12.30 - 1.15

What do I do if my child has a medical appointment during the school day?

Please inform the school office at the earliest time possible. 

What are the arrangements for Breakfast Club

Breakfast Club runs from 8am to 8.30am every weekday, costing £1.50 per day. You can book this by ParentPay.

Can I bring in cakes/sweets for my child's birthday?

Unfortunately not due to other children who may have allergies

What email address do I use if I wish to email school?